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    Freshdesk logo


    You're always online, even when you're on-site

    Freshdesk takes care of your customers even when you're on-the-go
    • State-of-the-art ticketing technology
    • Next level self-service support
    • Speedy response times

    Freshdesk delivers the best customer care available - anytime, anywhere.

    Freshdesk takes every aspect of customer service into consideration and provides 360� care at every level. Your team and your customers have every tool at their disposal for a swift, effective reply, making Freshdesk the most comprehensive service for the small business owner. Effectively grow their business with customer care at heart.

    Freshdesks Freddy AI system puts an adaptive and intuitive resource in the hands of your team members and customer base. Whether it's the self-servicing answer bots, the ever-learning automations, or the teamwork-based ticketing system, Freshdesk provides valuable assets to every member of your business. Customer issues are never fun, but with Freshdesk, they'll always be handled quickly and with care.

    • Omnichannel support
    • Simplified AI-fueled ticketing
    • Collaborative issue resolving
    • End-to-end field service work desk
    • Automated helpdesk tasks
    • Chatbot self-service
    • Analytical helpdesk performance
    • Completely customizable

    What does Freshdesk have to offer for the contractor?

    With an entire toolbox full of customer service solutions, Freshbooks guarantees quick and easy self-service. Their ticketing system helps you prioritize customer questions and eliminate confusion. AI-powered chatbots, pre-formatted replies for common questions, and customer satisfaction ratings are among the massive selection of tools made available to you to ensure that you'll be touching base in a timely manner, even when you're on the job site.

    Freshdesk features and benefits

    Freshdesk is the most simple solution for creating customer solutions that will make your business stand out from the rest of the pack.

    Try Freshdesk for the contractor

    Sign-up for our free 21-day trial to get access to our premium features that give you access to the best customer connection tool for small businesses.
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    Freshdesk frequently asked questions

    • With Freshdesk's AI-powered ticketing system, they ensure that every issue becomes a ticket so every customer has a conversation that ends with a great solution in a timely manner.

    • Because of their Freddy AI, Freshdesk provides the best help desk available to any online customer base. Built to learn your business and customer needs, coupling adaptive AI with collaborative team knowledge, Freshdesk is the premier ticket service available.

    • A type of software specializing in collecting, storing, and accessing information. Freshdesk uses this to create a unique and ever-evolving system that can be tapped into by your team and utilized by their always-learning AI.

    • A set of information used to solve common problems, Freshdesk allows you to easily tap into this information to create automatically generated responses and canned answers for customers.

    • Self-service portals help your customers find answers to questions without speaking to a customer service representative. The collective knowledge of your team helps your customers get the answers they need, without waiting for an agent.

    Freshdesk screenshot

    PERKSONA is perfect for contractors

    Are you a contractor

    Types of small business owners who fit this persona:

    • Carpenter
    • Drywaller
    • Electrician
    • Excavator
    • General contractor
    • HVAC technician
    • Laborer
    • Landscaper
    • Mason
    • Painter
    • Plasterer
    • Plumber
    • Roofer
    • Tile setter
    • Welder
    • ...and many more
    Browse all pages for contractors

    Not a contractor? Choose another persona...

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